Returns - Refunds - Replacements & Cancellations
Because we are customers, ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers.If your goods are damaged or if you receive an incorrect product, or if you're simply not satisfied with what you've received, we would be happy to give you the following alternatives:-
- Exchange the goods for an alternative of your choice to equal value.
- Give you a full refund for the price you paid for the goods.
Here, we have tried to answer few common question regarding return/replacement/refund requests. Please read through these:
- What is the 7 Day Refund/Replacement Guarantee?.
All products sold at Urban Alien are covered under our 7 Day Refund/Replacement Guarantee.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, like following:
Non-returnable items: Health and Personal care items
In order to get a defective/unused item replaced :
Contact Customer Care via the Contact Us Page or drop a mail at email@example.com or call us on +91-9518494343, within 7 days from the date of delivery.
You can also reply to any of the emails received by you from Urban Alien and someone shall speak to you and register your request.The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by Urban Alien for domestic (India) shipments and by customer for International shipments.
Return Delivery Address: 755A/21 Kailesh Colony near old Jail Road Rohtak, Haryana 124001
CONTACT : +91-9518494343
How can i get a refund?
If you are unhappy with your purchase and want a refund/replacement please write us at firstname.lastname@example.org and we will process your refund within 7 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via email communication. We will do our best to process refund request within 7 working days. Please feel free to drop a mail to email@example.com for any queries regarding return/refund requests. We would be more than happy to help you in best possible way.You can also reply to any of the emails received by you from Urban Alien and someone shall speak to you and register your request.
Who will bear the shipping charges for returns?
If return location of the shipment is India, Urban Alien will pay the return shipping. We will arrange a return pickup from your location by our logistic partner. If, in any circumstances, we are not able to offer a pickup from your location, you can send us the parcel back by any reputed courier and we will reimburse return shipping charges in form of a gift card, which can be used in any of your next purchases on Urban Alien.
If return location of the shipment is outside India, Urban Alien will not be paying the return shipping charges. We can offer refund/replacements once products are received back into our warehouse. We strongly recommend you to choose carefully before making an international order as returns may be not very cost effective.
How will I get my money back?
Upon authorization of your return/refund request, we would be happy to offer you refund or replacement. You can get your money back into your originating bank account or you can opt for a gift card which can be used for any future purchase on Urban Alien. You can also opt for a direct bank transfer via NEFT in case you have paid via COD mode. Usually, gift cards are the most preferred option of refunds on Urban Alien. You can use them as per your convenience, there is no expiry to a gift card.
Once you drop a mail at firstname.lastname@example.org with your return request, our team shall call and coordinate about your request. no worries!
How do I cancel an order on Urban Alien?
For outright cancellations by you:If you cancel your order before your product has shipped, we will refund the entire amount asap if you have paid for your order. If you've placed order in COD mode, we'll simply cancel it. Please drop a mail at email@example.com for cancellation requests. You can also reply to the any email communication received by Urban Alien team regarding your order and we would process your request asap.
If the cancellation request is received after your product has been shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same. We will recall the parcel.
2. If you received the product, inform us, we'll get it picked up under standard return/replacement procedures mentioned above on this page.
Can I cancel / return a part of the order?
Yes, you can cancel / return a part of your order. Write to us at firstname.lastname@example.org with your order number. We'll do the needful under our standard return/refund/cancellation policy mentioned above on this page.
Will you accept returns if I have bought products in SALE?
No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.
My question is still unanswered?
For special questions, just drop us a mail at email@example.com or call and we will surely have an answer.